Refund Policy
Refund, Return & Replacement Policy
Last Updated: 31 October 2025
Thank you for shopping at Wicca India (wiccaindia.shop), a division of Shezaim Magickal.
We take great care in selecting, packing, and shipping our products. Please read our policy carefully before placing an order.
1. No Returns & No Refunds
All sales are final. Products purchased from Wicca India cannot be returned, exchanged, or refunded once purchased, except where required under applicable consumer protection laws.
We do not accept returns, exchanges, or refund requests for:
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Change of mind after purchase.
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Personal dislike or dissatisfaction with a product that matches its description and is delivered in good condition.
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Incorrect product selection by the customer.
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Products that have been opened, used, or altered after delivery, unless a statutory remedy applies.
Replacement is available under our standard policy only for products received broken, physically damaged, or leaked, subject to the conditions below.
2. Replacement for Broken, Damaged or Leaked Products
If your product arrives broken, damaged, or leaked during transit, you may request a replacement.
To qualify under our standard replacement policy, the following conditions are mandatory:
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Unboxing Video: Record a clear, continuous, and unedited video starting before you open the sealed package. The video must clearly show the packaging, the opening process, and the affected product.
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Report Within 48 Hours: Any damage, breakage, or leakage must be reported within 48 hours of receiving the package.
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WhatsApp Notification: Send your order number, unboxing video, clear photographs, and details of the damage to +91 7701801356.
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Verification: Our team will review the submitted evidence to verify the claim.
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Replacement Only: Once approved, we will arrange a replacement of the affected product, subject to availability.
Please Note: Under our standard replacement policy, claims submitted after 48 hours or without a clear unboxing video will not qualify. This condition does not restrict any rights or remedies available under applicable law.
3. Order Cancellation Policy
Once an order has been placed and confirmed, it is considered final.
We do not ordinarily accept cancellations or provide refunds after an order has been confirmed, whether or not it has been shipped.
Any exception will be subject to our written approval or applicable legal requirements.
4. Replacement Terms & Conditions
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Replacement applies only to the item received broken, damaged, or leaked, not necessarily the entire order.
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The original product, packaging, and shipping label must be retained until the complaint is resolved.
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Replacement claims are subject to verification of the submitted evidence.
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Damage caused by improper handling, use, or storage after delivery is not covered.
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If an identical replacement is unavailable, our team will contact you to arrange an appropriate resolution.
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Where a replacement is approved, we will provide it without additional product or shipping charges.
5. How to Report a Damaged Product
If you receive a broken, damaged, or leaked item, notify us within 48 hours of delivery through our official WhatsApp support.
WhatsApp: +91 7701801356
Please share:
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Your order number and delivery date.
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A clear, continuous unboxing video.
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Photographs showing the affected product.
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A brief description of the issue.
Our team will review the information and communicate the next steps.
6. Consumer Rights
This policy is intended to prevent routine returns, exchanges, and cancellations for products delivered in good condition.
Nothing in this policy limits or excludes any rights or remedies available to customers under applicable Indian consumer protection laws, including those relating to defective, deficient, or incorrectly supplied goods.
7. Contact Us
Shezaim Magickal – Wicca India
Website: https://wiccaindia.shop
WhatsApp: +91 7701801356
Email: shezaim@gmail.com
By purchasing from our website, you acknowledge that you have read and understood this policy, subject to your statutory consumer rights.
Important Notice – For Product Pages & Checkout
NO RETURNS | NO REFUNDS | DAMAGE REPLACEMENT ONLY
All sales are final. Products cannot be returned or exchanged after purchase.
Replacement requests for broken, damaged, or leaked products must be supported by a clear, continuous unboxing video and reported within 48 hours of delivery via WhatsApp at +91 7701801356.
Your statutory consumer rights remain unaffected.